FAQ

The way we handle your personal data and information is a priority aspect of our mission.

Data privacy

Data privacy

What information is available to the landlord?

The landlord will only see the following elements of the information you share:
Identity
Contact information
Ability to pay (%)
Credit score
Conflicting financial information
Late payments / Insolvency
Criminal offence (Quebec)
Tribunal Administratif du Logement (TAL)
References (employment + previous landlord)

What information is not shared with the landlord?

  • Your SIN (Social Insurance Number)
  • Your cultural/ethnic background
  • Your gender
  • Your age
  • Your education
  • Your salary
  • Your bank details
  • Your family situation
  • Your education
  • The number of dependents

Will you sell my data to a third party?

No, we do not sell our users’ data to third parties.

Will the landlord have access to my banking information?

No, the landlord will not have access to your bank details.

Data security

Data security

How is my data stored and protected?

Your data is stored on secure servers. Also, sensitive information is encrypted in our databases. Our practices comply with the Private Sector Privacy Act.

What happens if an unauthorized person has access to my information?

All sensitive information in our database is encrypted. Thus, if the data is disclosed, no one will be able to read or use it. In addition, our data is secured by an SSL certificate and therefore cannot be intercepted.

How do I know my banking information is secure when I connect my account to Trustii?

Visit the security page of our financial data aggregator, Flinks, to learn more about their personal information security certifications and procedures.

Data usage

Data usage

How does Trustii use my data?

We use your data in two main ways:

1. For your tenant profile
Your Tenant Profile is what we use to communicate your suitability to rent a rental unit. The data collected for this purpose is displayed on the report in two different ways:

  • Full information display (information is shared textually)
  • Weighted display of information (information is shared with schematic indicators)

2. For research
We always strive to provide the most accurate and fair results possible. One important way we do this is by anonymously collecting your information in order to strengthen our database and improve the accuracy of our results. For this method your identity is not linked to the information we collect.

What criteria are used to measure "suitability to rent the unit?"

We do not make the decision as to whether or not you are a suitable tenant for the unit you are applying for.

However, we do provide the following data to the landlord, which are the primary criteria we use to measure your profile:

  • Ability to pay (%)
  • Credit report
  • Credit information
  • Criminal history
  • Housing court history

What does a typical report look like?

Click here to see a sample report.

How can I benefit from the information I share?

The information you share will make the rental process easier, faster, and with more transparent results. It also gives you a fairer chance to rent by providing the landlord with a more comprehensive view of your profile with additional indicators. Trustii uses your results to create a clear, neutral and accurate picture.

Why are you asking for my social insurance number?

Providing your Social Insurance Number (SIN) ensures that we are providing the landlord with your credit score and not someone else’s.

If you do not provide your SIN, the landlord may see the results of another credit report with an incorrect score, which would reduce your chances of renting.

Why do I need to connect my bank?

Bank authentication is the fastest and most efficient way to send your rental application.

Access to the account allows you to:

  • Quickly validate your application
  • Demonstrate your real ability to pay. An interesting alternative to your credit score.

Access to the account does not allow:

  • Access to your money
  • View of your banking transactions
  • Unlimited access to your account

What is the ability to pay and how does it work?

Your ability to pay is an indicator of the financial compatibility between your cash inflow and the rent price. We use this score to give a more accurate idea of your actual ability to pay the rent.

How does Trustii guarantee that I will be fairly assessed by the landlord?

We go beyond your credit score by relying on open banking to inform your potential landlord of your true ability to pay rent.

We also give you the opportunity to provide qualitative evidence to clarify your situation.

Will the credit check affect my credit score?

No, the credit check is a “soft check” and will not affect your credit score.

Do you have more questions?

Contact our team now

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